Barb and I are both madly keen on customer service wherever we go or wherever we shop. As a result, we certainly want to offer the highest standard of Customer Service to our own customers. If, for any reason, you have a customer service issue, please contact us directly at
P.O. Box 6423
Ellicott City, MD 21042
(between the hours of 9:00am and 5:00pm EST Monday thru Friday)
We will do everything we can to assist you as soon as humanly possible. We are closed on select Holidays like Christmas, Thanksgiving and Miniature Gaming Spouse Appreciation Day.
Once your purchase on line has been completed, your order will be shipped within 3 business days unless otherwise stipulated. But, to be truthful, most of the orders placed before 3pm EST will be shipped that day. Our shipping charges within the continental United States are determined by the total cost of your order. Orders totaling less than $100 will be charged a flat rate for shipping of $6.00. Those orders totalling $100 or more will be charged a flat rate of $12.00. All orders will be shipped using USPS Priority Mail, FedEx Ground or UPS Ground.
Orders consisting of only shield transfers and/or flags will be shipped for Free via First Class Mail thru the post office.
Customers having their orders shipped outside of the continental United States will be charged actual shipping thru the US postal service.
We have a 100% satisfaction guarantee on all the things we sell. If for any reason you are not satisfied with your purchase from us, contact us using the information listed above for return instructions and we will refund your full purchase price once we understand the problem.